Terms & Conditions

Terms & Conditions

T&C and Informed Consent

Welcome to SonoCare Healthcare, Inc., registered as The SonoCares Healthcare Solutions LTD, (“SonoCare,” “we,” “us,” or “our”). These Terms and Conditions and Informed Consent (“Terms”) govern your use of the SonoCare telemedicine platform (including mobile and web applications) and the associated websites, including www.sonocare.com.ng and www.sonocare.ng (collectively, the “Platform”). By accessing and using the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Platform or the services provided through it.

1.      Healthcare Services

1.1 SonoCare operates as a platform that facilitates telehealth services by connecting subscribers (“Subscribers”) with healthcare professionals (“SonoCare Professionals”). SonoCare Professionals are medical professionals practicing within a group of corporately owned professional practices known as “SonoCare Professionals.”

1.2 SonoCare does not practice medicine or any licensed profession and does not interfere with the practice of medicine or any licensed profession by Healthcare Professionals.

1.3 Each Healthcare Professional is responsible for their services and compliance with the requirements of their profession and license. SonoCare and third parties involved in promoting the services or providing links to the services are not liable for any professional advice provided by a Healthcare Professional via the Services.

2.      Platform Content

2.1 Unless specifically provided by a Healthcare Professional, none of the content on the Platform should be considered medical advice, endorsement, representation, or warranty that any particular medication or treatment is safe, appropriate, or effective for you.

2.2 The information provided on the Platform is for general informational purposes only and should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.

3.      User Accounts

3.1 To use the Platform, you are required to create an account (“Account”) by providing accurate and complete information during the registration process.

3.2 You must be of legal age to form a binding contract to create an Account.

3.3 You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. Sharing your Account password or creating multiple accounts is prohibited, except for sub-accounts for children under your guardianship.

3.4 SonoCare reserves the right to take necessary actions to ensure the security of the Site and your Account Information.

3.5 SonoCare is not liable for any liabilities or damages resulting from your use or release of Account Information to a third party.

4.      Use of the Services by Children

4.1 The Services are available for use by children, but they must be supervised by a parent or legal guardian.

4.2 If you register as a parent or legal guardian on behalf of a minor, you are responsible for complying with these Terms.

5.      Access Rights

5.1 You are granted a limited, non-exclusive, non-transferable right to access and use the Site and Services for personal non-commercial use.

5.2 SonoCare reserves the right to deny or suspend your use of the Site or Services for any reason.

5.3 Prohibited actions include impersonation, violating laws, reverse engineering, distributing viruses, or using the Services beyond the granted scope.

5.4 Abusive language or behavior, unlawful conduct, or contacting Healthcare Professionals outside the Site are also prohibited.

5.5 SonoCare is not responsible for interactions with Healthcare Professionals outside the Site.

6.      Fees and Payment Terms

6.1 You agree to pay all fees or charges associated with the Services in accordance with the billing terms in effect at the time of payment.

6.2 By providing payment information, you authorize SonoCare to invoice your account for all applicable fees and charges.

6.3 If your payment method fails or your account is past due, SonoCare may suspend or terminate your access to the Services.

6.4 All fees and charges are non-refundable, except as expressly provided in these Terms or required by law.

7.      Ownership and Trademarks

7.1 The Platform and its original content, features, and functionality are owned by SonoCare and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7.2 You may not modify, reproduce, distribute, create derivative works or adaptations, publicly display or in any way exploit the content on the Platform without the prior written consent of SonoCare.

8.      Indemnity

8.1 You agree to indemnify and hold harmless SonoCare, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Platform, violation of these Terms, or any other actions arising from the use of the Services.

9.      Limitation of Liability

9.1 To the maximum extent permitted by applicable law, in no event shall SonoCare, its affiliates, officers, directors, employees, agents, or partners be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of or inability to use the Platform or Services.

10.  Miscellaneous

10.1 These Terms constitute the entire agreement between you and SonoCare regarding your use of the Platform and Services.

10.2 These Terms shall be governed by and construed in accordance with the laws of Nigeria, without giving effect to any principles of conflicts of law.

10.3 Any dispute arising out of or relating to these Terms or the use of the Platform or Services shall be subject to the exclusive jurisdiction of the courts of Nigeria.


Informed Consent

I, the undersigned, hereby acknowledge that I have read and understood the above Terms and Conditions and agree to be bound by them. I also acknowledge that I have read and understood the following Informed Consent:

1.      Telehealth Services

1.1 I understand that SonoCare provides telehealth services through its Platform, which allows me to connect with healthcare professionals remotely.

1.2 I understand that telehealth services have certain limitations compared to in-person medical consultations and that there are risks involved in using telehealth services, including but not limited to technical issues, incomplete medical assessments, or misinterpretation of information.

1.3 I agree to provide accurate and complete information about my medical history, symptoms, and any medications I am taking to the healthcare professionals during telehealth consultations.

2.      Privacy and Security

2.1 I understand that SonoCare takes privacy and security seriously and has implemented measures to protect my personal information.

2.2 I consent to the collection, use, and disclosure of my personal information as described in the SonoCare Privacy Policy.

3.      Emergency Situations

3.1 I understand that telehealth services may not be appropriate for emergencies or life-threatening situations.

3.2 In case of an emergency or life-threatening situation, I will contact emergency services or go to the nearest emergency room.

4.      Prescription Medications

4.1 I understand that healthcare professionals may prescribe medications based on telehealth consultations.

4.2 I agree to provide accurate information about my current medications and any allergies or adverse reactions I may have to medications.

5.      Follow-up Care and Referrals

5.1 I understand that telehealth services may involve follow-up care or referrals to other healthcare professionals.

5.2 I agree to follow the recommendations provided by the healthcare